About
Highly analytical and resourceful Data & Analytics Engineer with over 4 years of hands-on experience, specializing in end-to-end analytics engineering from data pipeline architecture to AI-powered automation. Proven track record of leveraging complex, multi-source data to drive measurable business outcomes, including reducing churn by 20% and increasing product adoption by 25% across insure-tech, FMCG, and digital service sectors. Adept at bridging the gap between raw data infrastructure and strategic business storytelling, with deep fluency in cloud platforms and modern data stacks.
Work
MyCover.Ai (Insure-tech)
|Data & Analytics Engineer
Lagos, Lagos, Nigeria
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Summary
Architected and deployed an AI-powered Customer Experience QA & Insights System, streamlining data pipelines and automating reporting workflows to drive strategic business outcomes for an insure-tech firm.
Highlights
Architected and deployed an end-to-end AI-powered Customer Experience QA & Insights System, integrating Intercom, MaestroQA, and OpenAI, reducing manual QA effort by 60%.
Engineered automated data pipelines using Python, Apps Script, and Google Sheets API, funneling multi-source CX data into Looker Studio dashboards to track agent performance KPIs and sentiment trends.
Built and maintained analytics dashboards in Looker Studio connected to BigQuery, slashing report generation time by 40% while delivering real-time visibility into product performance and customer engagement.
Authored Python scripts (Pandas, NumPy) to mine CRM and behavioral data, identifying key churn drivers and contributing to a 20% improvement in customer renewal rates through targeted retention strategies.
Collaborated with product and operations teams to optimize digital customer journeys, driving a 25% uplift in product adoption through data-informed UX decisions.
Orchestrated SQL and Python-based data transformation workflows on BigQuery, boosting customer satisfaction scores by 15% within the first quarter.
Partnered with cross-functional teams to conduct deep-dive competitive and customer segmentation analyses, contributing to a 25% increase in brand awareness and product adoption.
Food Concepts PLC
|Operations & Data Analyst
Lagos, Lagos, Nigeria
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Summary
Designed and maintained multi-outlet operational performance reporting frameworks, leveraging Power BI and Advanced Excel to enable data-driven decision-making and enhance sales revenue for a large FMCG company.
Highlights
Designed and maintained multi-outlet operational performance reporting frameworks using Power BI and Advanced Excel, contributing to a 20% increase in sales revenue.
Automated complex reporting and workflow processes using Power BI and TypeScript, increasing overall team productivity by 25%.
Conducted NLP-based sentiment analysis on customer feedback datasets, implementing targeted retention initiatives that strengthened customer retention by 17%.
Performed ad-hoc analysis on cost structures, footfall trends, and product mix performance, delivering actionable insights that improved margins across outlets.
Built and maintained structured data pipelines for daily sales and inventory data, ensuring clean, reliable inputs for all downstream reporting and analysis.
The StartUp Place Ltd
|Marketing & Product Analyst
Lagos, Remote, Nigeria
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Summary
Performed competitive product analytics and optimized Return on Marketing Investment (ROMI) to drive market share growth and customer acquisition efficiency for a marketing and product startup.
Highlights
Performed competitive product analytics by analyzing rival pricing strategies and promotional activities, enabling the team to optimize product positioning and achieve a 15% improvement in market share.
Engineered a real-time competitive marketing analytics dashboard using SQL and Google Data Studio to track and benchmark key performance metrics across product campaigns.
Tracked, modeled, and refined lead conversion funnels, identifying drop-off points and driving a 30% improvement in customer acquisition efficiency through targeted campaign optimization.
Measured and optimized ROMI across digital channels, delivering a 15% revenue uplift from targeted campaigns through data-informed budget allocation.
Education
European Global Institute of Innovation & Technology
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MSc.
Data Science & Artificial Intelligence
TechQuest STEM Academy
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Diploma
Data Analytics
IBM ITExperience Skills Build
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Coursework
Data Analytics
Courses
Python
Hadoop
Apache Spark
Foundations of Big Data
Michael Okpara University of Agriculture
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BSc.
Analytical Microbiology (Systematic Review & Meta-Analysis)
Languages
English
Certificates
Google Data Analytics Professional Certificate
Issued By
Google-Coursera
Complete Course in Data Analysis
Issued By
TechQuest STEM Academy
Data Visualization
Issued By
Excelerate
Data Analysis with Python | Data Visualization with Python | Spark Fundamentals | Hadoop Fundamentals
Issued By
IBM IT-Experience
Business Analysis with Excel
Issued By
SimpliLearn
Skills
Languages & Analysis
Python (Pandas, NumPy, Matplotlib, Seaborn, Plotly), SQL, TypeScript, Apps Script.
Data Warehousing & Sources
Google BigQuery, Snowflake, Databricks, MySQL, PostgreSQL.
Cloud Platforms
GCP (BigQuery, Dataflow, Cloud Storage), Azure (Synapse Analytics, Data Factory).
BI & Visualization
Looker Studio, Power BI, Seaborn, Plotly, Advanced Excel, Canva.
Data Engineering
ETL/ELT design, API integration, data modelling, workflow automation.
ML & AI
A/B testing, regression, correlation analysis, sentiment analysis, churn prediction, classification, OpenAI API.
CRM & Ops Tools
HubSpot, Intercom, MaestroQA, Freshdesk, Zoiper, Jira, Slack, Microsoft Teams, Zoom.
Analytical Problem-Solving
translating ambiguous data challenges into clear, quantifiable business outcomes.
Data Storytelling
distilling complex technical findings into accessible insights for technical and non-technical stakeholders.
Cross-functional Collaboration
embedding in product, sales, CX, and operations teams.
Agile and Self-directed Learning
rapid skill acquisition curve across evolving data and AI tooling ecosystems.
Customer-centric Thinking
end-user impact of data decisions.